Clu99 Terms & Conditions – Complete Guide for Malaysian Players

By accessing, registering for, or using any part of the clu99 platform at clu99.best, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you are not permitted to use the clu99 platform.

These terms form a legally binding agreement between you (the user or member) and clu99. Continued use of the platform following any changes to these terms will be deemed as acceptance of those changes.

To register and use the clu99 platform, you must meet all of the following eligibility requirements without exception:

• Minimum age requirement: You must be at least 18 years of age at the time of registration. clu99 conducts periodic age verification checks, and any account found to have been registered by an underage individual will be closed immediately with no refund of the remaining balance.
• Location: The clu99 platform is offered exclusively to users located in Malaysia. Access from other countries may be subject to restrictions, and it is the user's responsibility to ensure that online gambling is permitted in their location.
• Legal capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal restrictions that prohibit gambling.
• One account per individual: Each individual is permitted to hold only one active clu99 account at any time. Duplicate accounts are a serious breach of these terms.

When registering for a clu99 account, you are required to provide accurate, complete, and up-to-date information. Providing false or inaccurate information during registration may result in your account being closed and any unclaimed winnings being forfeited.

• Required information: Full name as per ID, an active Malaysian phone number, a valid email address, and a secure password.
• Identity verification (KYC): clu99 reserves the right to request identity verification documents at any time – including a copy of your Malaysian identity card (MyKad), proof of current address, and proof of ownership of the payment method used.
• Password security: You are solely responsible for keeping your clu99 account password secure and for not sharing it with anyone. clu99 will not be held liable for any losses arising from unauthorised access caused by your failure to maintain the security of your account.
• Information updates: Any changes to your personal information must be updated in your clu99 account promptly. Failure to do so may affect your withdrawal process.

Clu99 supports deposit and withdrawal methods through legitimate local Malaysian e-payment channels. All financial transactions are subject to the following policies:

• Payment method account holder name: The payment method used for deposits and withdrawals must be in the same name as the clu99 account holder. Withdrawals to third-party accounts are strictly prohibited.
• First withdrawal: The first withdrawal from your clu99 account must be made using the same payment method as your first deposit, as a security verification measure.
• Daily withdrawal limit: Regular players have a daily withdrawal limit of RM10,000. VIP Gold members and above enjoy higher limits based on their respective VIP tier.
• Withdrawal cancellation: Unprocessed withdrawal requests may be cancelled by the player within 10 minutes of submission. After that, the process cannot be reversed.

Clu99 offers a range of promotions and bonuses to both new and existing members. All promotions are subject to specific terms stated on the relevant promotions page. The general terms applicable to all clu99 promotions are as follows:

• Welcome bonus: Available to new clu99 members only who have never previously held an account. Only one welcome bonus is permitted per individual, household, IP address, phone number, and device.
• Rollover requirement: Deposit bonuses must be played through the stated rollover requirement before any withdrawal is permitted. For example, a RM100 bonus with a 5x rollover means you must place a total of RM500 in bets before withdrawing those funds.
• Valid period: All bonuses have a specified validity period. Any bonus not used within that period will expire and be automatically forfeited without compensation.
• Eligible games: Not all clu99 games contribute equally toward bonus rollover requirements. Slots typically contribute 100%, while baccarat and blackjack may contribute at different rates — check the relevant promotions page for full details.
• Bonus cancellation: clu99 reserves the right to void any bonus awarded if there is evidence of abuse, collusion, or attempts to manipulate the promotions system. Cancelled bonus funds will not be refunded.
• One promotion at a time: Only one active promotion is permitted at a time unless otherwise stated in the relevant promotion's terms.

All games on clu99 – including slots, Live Casino (baccarat, blackjack, roulette, dragon tiger, sic bo), Sports Betting covering the Malaysia Super League, EPL, and badminton, as well as online lottery – are conducted in accordance with the rules set by the respective game providers.

• Game results: All game results are final once a round is completed. Winnings will be credited automatically to your clu99 account. Results cannot be disputed based on personal perception alone without substantive technical evidence.
• Technical error: In the event of a technical error during gameplay, clu99 reserves the right to void the affected round and return the bet amount to the player. Winnings resulting from a known technical error are invalid and will not be paid out.
• Connectivity issues: clu99 is not liable for any losses resulting from connectivity issues on the player's end. Players are encouraged to ensure a stable internet connection before starting a gaming session.
• Sports Betting: For Sports Betting, odds displayed are subject to change until the bet is confirmed. Once confirmed, bets cannot be cancelled unless the match is postponed or called off in accordance with the applicable rules.

Clu99 operates a strict zero-tolerance policy against unethical, fraudulent, or integrity-threatening activity on the platform. The following actions are strictly prohibited and may result in immediate account closure and forfeiture of all balances and winnings:

• Identity fraud: Registering an account using another person's name, information, or documents.
• Money laundering: Using the clu99 platform for money laundering, financial fraud, or any other illegal activity.
• Exploitation of system vulnerabilities: Using any software, bots, scripts, or technical methods to gain an unfair advantage in games or the withdrawal process.
• Collusion: Colluding with other players to manipulate game outcomes, particularly in Live Casino games or Sports Betting.
• Promotion abuse: Registering multiple accounts or using false information to claim bonuses repeatedly.
• Threats or harassment: Threatening, harassing, or causing harm to any clu99 staff member, dealer, or fellow player on the platform.

Clu99 reserves the right to suspend or close any account for reasons including but not limited to violations of these terms, suspicious activity, regulatory body requests, or at the player's own request.

• Closure at player's request: Players may request to close their own account at any time by contacting clu99 customer support. Any remaining balance will be processed for withdrawal once all applicable bonus rollover requirements have been fulfilled.
• Closure by clu99: If an account is closed by clu99 due to a terms violation, outstanding balances and winnings may be forfeited depending on the nature of the breach.
• Temporary Suspension: In cases requiring investigation, clu99 reserves the right to temporarily suspend account access while a review is conducted. Players will be notified via their registered email address or phone number.
• Inactive accounts: Accounts inactive for 12 consecutive months may be subject to a monthly administrative fee of RM5 deducted from the available balance, or closed once the balance reaches zero.

Clu99 shall not be liable for any indirect, special, consequential, or punitive losses arising from the use of, or inability to use, the clu99 platform, including:

• Losses resulting from disruptions to third-party internet services or telecommunications providers.
• Losses resulting from a failure of the player's own device or system.
• Losses resulting from unauthorised access to a player's account due to the player's own negligence in safeguarding their account security.
• Losses resulting from fair and legitimate game outcomes that the player is unhappy with.
• Losses resulting from withdrawal delays caused by outstanding KYC verification requirements.

Clu99 takes responsible gaming seriously and is committed to supporting players who may be experiencing gambling-related issues. We provide the following tools and resources for all players:

• Deposit limits: Players can set daily, weekly, and monthly deposit limits through their account settings. Limits take effect immediately upon being set; however, increasing a limit requires a 7-day waiting period before it comes into effect.
• Loss limits: Players may set a loss limit that will prevent further betting once the limit is reached within the specified time period.
• Session time limit: Players can set a session time limit and will receive a reminder when the limit is approaching.
• Self-exclusion: Players may choose to suspend their own account access for 24 hours, 7 days, 30 days, 90 days, or permanently. Permanent suspension requests cannot be reversed within 5 years.
• Reality check: clu99 will send a notification to players who have been playing beyond a set duration in a single session as a reminder to take a break.

If you or someone you know may be experiencing a gambling problem, please find more information on the Responsible Gaming us or contact the clu99 support team for assistance.

Clu99 respects player privacy and is committed to protecting personal data collected during your use of the platform. The collection, use, and storage of your personal data is governed by clu99's Privacy Policy, which can be read in full on the Privacy Policy page.

• Data collected: clu99 collects information you provide during registration and use of the platform, including personal information, financial information, and platform usage data.
• Purpose of data collection: Data is collected for the purposes of account operation, transaction processing, identity verification, fraud prevention, service improvement, and regulatory compliance.
• Data sharing: clu99 does not sell or rent players' personal data to third parties. Data is only shared with service providers necessary for the operation of the platform and with relevant authorities where required by law.
• Data security: All data is transmitted using 256-bit SSL encryption and stored on servers protected by multi-layered firewalls and intrusion detection systems.

Clu99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Members will be notified of material changes via their registered email or in-platform notification at least 14 days before the changes take effect, except in cases of emergency or urgent legal requirements.

• Player responsibilities: It is each player's responsibility to review these terms periodically. The latest version of the terms will always be available on the Terms & Conditions clu99.
• Governing law: These terms are governed by the applicable laws pertaining to the operation of the clu99 platform. Any dispute arising from these terms or the use of the clu99 platform will be resolved through a mutually agreed arbitration process.
• Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Entire agreement: These Terms, together with the Privacy Policy and any relevant promotional terms, constitute the entire agreement between you and clu99 regarding your use of the platform.